FAQ

Where is the office located?

Our parking lot is attached to the Chevron gas station parking lot, so pull in, as if you are going to get gas. Also, be careful turning left out of the parking lot when you leave. It is hard to see people who are trying to turn left coming in to the gas station.

6806 Bee Caves Rd (RM 2244), Suite 1A
Austin, TX 78746

Where do I park?
You can park in any spot around our building – look for posted signs.
Is your office handicap-accessible?
Yes.
What are your office hours?

We have irregular office hours, but generally are open 9-5/6 pm Monday through Friday. We also offer weekend intensives.
Mike works evenings and weekends. 

How long is a typical session?
A typical individual session is 50 minutes. We also encourage booking 90-minute EMDR sessions to allow for regulation work at the end. Couples sessions range from 50 minutes to two hours. Group sessions range from 50-90 minutes. Intensives are six hours per day.
What do I do to get started?

Click the book now button to request a free consultation or intake appointment. You can also reach out by calling or texting us at (512) 981-6018 or emailing robyn@wpoatx.com or ethan@wpoatx.com.

What are your fees?

Robyn’s fees are $185/50 minutes for individuals and $200 for couples, Caren’s fees are $165/50 minutes for individuals and $185 for couples and families. Adriane, Mike and Cate, our counseling interns have sliding scale fees – generally around $30-$50 per session.

How do I pay?
You can upload a credit, debit, or HSA card on the client portal and pay for your appointments at the time of service.
Do you accept insurance?

We do not currently take insurance but can provide monthly superbills, which require a diagnosis, that you can file with your insurance provider as long as you have out-of-network mental health coverage. Be sure to ask your insurance company if they cover/reimburse for couples therapy; often, they do not. There are also Apps that make this process simpler. One some clients use is called Reimbursify.

How do I make an appointment?

Call or text: (512) 981-6081 or click the schedule button below to set up a consultation or appointment.

Schedule Your Free Consultation

Are there other things I should know about your office?
Come on in and make yourself comfy while you wait for your appointment. Help yourself to tea/coffee/water. There are bubbly bottles of water in the fridge in the hallway as well.
Can I cancel an appointment? Do you have a cancellation policy?

Yes, you can cancel an appointment free of charge as long as you do so 48 hours prior. This policy is strict; everyone gets one “freebie” for illness/emergency per client, after which we will charge you the full fee. This policy is in place so w can fill the spot with someone waiting to see us. Your attendance and consistency are essential to the success of our work.

Group therapy is different. When you are a part of the group, you commit to attending and receive a weekly charge to maintain your membership.

What is a free initial phone consultation?
A free 15-minute phone consultation is a chance for you to ask questions and for us to determine if we can provide the services you need. If we cannot, we will help with some referrals; if we are a good fit, we can schedule you for your intake appointment. .
Why come to therapy?

Do you ever notice how much time we give to our careers, families, friendships, and physical health? Yet we neglect the most critical piece of the puzzle, our minds. It isn’t easy to come to therapy and process difficult memories or examine negative experiences. Still, this valuable work will enrich your relationships and mental and emotional well-being. Lasting change is possible when we address the issues that keep us in unhealthy patterns and cycles.

With what age range do you work?

Robyn generally works with adults 25+ of age. Caren works with adolescents 13+, families, couples and individuals. Malka sees adult individuals. Adriane sees adult individuals.

Do you work with men? Women? Couples? Adolescents?

Robyn Trimborn, MA, LPC, works with adults and couples and holds weekend intensives for couples and for EMDR.

Malka Fenig, MA, LPC works with adult individuals.

Caren Heilman works with adults, adolescents, families and couples.

Adriane McCord, the Practicum student, sees adult individuals.

Are you LGBTQIA-friendly?
YES! For sure, we are!
Does anyone cry in front of you?

Of course! Crying is welcome, and tissues are available.

What is EMDR?

EMDR (Eye Movement Desensitization and Reprocessing) is a treatment initially developed to help the brain and nervous system process trauma. It is the most researched modality in all psychotherapy and effectively targets various symptoms, struggles, and issues in your life. For example, we could target low self-worth, understand your limiting beliefs, and help you make sense of how negative experiences confirmed those beliefs.

Once we process those experiences using EMDR techniques, they no longer feel distressing, and our core beliefs align with our true selves and reality.

What are the risks and benefits of doing therapy?

While one of our main goals at WPOATX is to keep you regulated and full of resources that help you feel balanced and improving, therapy can be challenging.

Sometimes, people notice an increase in symptoms before they start to feel the improvement from their work. For example, when you get surgery for something, there is a realization that it will hurt but then be better than when you came in injured.

We do all we can to help create a space that makes therapy something you look forward to and a place where you feel the impact of the work in positive ways.

How often do we meet?

Therapy is most effective when we meet weekly at first. Once we have established goals, built rapport and safety, and have seen some improvement/progress, we can discuss meeting every other week.

How long does therapy take?

The length of treatment varies case by case. For example, EMDR can be as short as six weeks or take many months, depending on how fast you process what keeps you stuck. There is no set answer on “how long” you need therapy, but we will continually review your goals and progress throughout your time and discuss termination when you feel you are ready to end treatment.

Do you offer video or phone sessions?

Occasionally, we will offer phone sessions, but we strongly encourage VIRTUAL or IN-PERSON sessions.

What kind of groups do you have in your practice?

We offer Interpersonal Process Groups for adults, Grief Groups, and Healing from Betrayal Trauma groups. Contact us to get on a list for a group.

Is your furniture comfortable?
Yes! Very cozy and comfortable. We encourage taking your shoes off and curling up on the couch – if you choose.
Cats or Dogs?

Both! Robyn has three cats and one AMAZING dog.